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Privacy Policy

Last Updated: October 15, 2025

Privacy Policy

Vishwakarman Technology Pvt Ltd ("Vishwakarman Technology," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information related to the services we offer through the Khela.co.in platform and related web and mobile applications (collectively, the "Platform Services").

As a merchant on the Khela.co.in platform, this policy specifically governs the information we handle in relation to our services, while the broader platform usage is governed by the Khela.co.in's own Privacy Policy.

1. Information We Collect

We collect information primarily to provide, improve, and manage the specific services you purchase from us via the Khela.co.in platform.

A. Information You Provide Directly to Us

This includes information necessary to process your service requests and bookings:

  • Identity and Contact Data: Your name, email address, phone number, and organization name (for business clients).
  • Service-Related Data: Details about the service you are booking or receiving from us (e.g., project requirements, consultation notes, training preferences).
  • Communication Data: Information you provide when contacting our support team (e.g., via email or chat).

B. Information Collected via the Khela.co.in Platform

The Khela.co.in platform collects certain data which we have access to for transactional and service delivery purposes:

  • Transaction Data: Details about payments made for our services, including the purchase date, amount, and the service rendered. (Note: We do not directly store your full credit card or payment details; these are handled securely by Khela.co.in and its payment processors.)
  • Usage and Technical Data: Limited data on how you interact with our specific service pages on the platform (e.g., IP address, browser type, device information), primarily for analytical and security purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To deliver the IT services, consultations, and software development projects you have purchased from us.
  • Communication: To send you updates, confirmations, invoices, and important information regarding the services you have booked.
  • Customer Support: To respond to your inquiries, diagnose service problems, and troubleshoot issues.
  • Improvement: To analyze usage patterns of our services and identify ways to enhance the quality and efficiency of our offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including those related to invoicing and taxation in India.

3. How We Share Your Information

We may share your personal information only in the following circumstances:

  • With Khela.co.in: We share transaction and account data with the Platform as necessary for the platform to function, process payments, and manage service bookings.
  • With Service Providers: We may share data with trusted third-party vendors and service providers (e.g., cloud hosting partners, project management tools) necessary to execute the specific service you purchased from us (e.g., storing project source code). These parties are obligated to maintain confidentiality and security.
  • Legal Obligations: When required by law, court order, or government authority (e.g., tax authorities, police).
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

We will never sell or rent your personal information to third parties for marketing purposes.

4. Data Storage, Security, and Retention

A. Security

We implement appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, misuse, alteration, or destruction. This includes using secure communication channels (SSL/TLS) and restricted access controls for all data we manage.

B. Storage Location

As a company registered in Kolkata, West Bengal, India, your data may be processed and stored on servers located in India or other locations where our trusted service providers operate.

C. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, resolving disputes, and satisfying legal, accounting, or reporting requirements.

5. Your Rights and Choices

Depending on the nature of your interaction and applicable law, you may have the following rights regarding your personal data:

  • Access: The right to request copies of the personal data we hold about you.
  • Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain legal exceptions (e.g., mandatory record-keeping for transactions).
  • Withdraw Consent: The right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below. We will coordinate with Khela.co.in where the data falls under the Platform's control.

6. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our service page on the Khela.co.in platform and update the "Effective Date" at the top.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Contact Email: [Insert Vishwakarman Technology Dedicated Privacy/Support Email]
  • Address: 11 Panchanantala road, Kolkata 700029, West Bengal, India