Refund Policy
Payment Refund Policy
This Payment Refund Policy ("Policy") outlines the terms under which refunds are processed for services purchased from Vishwakarman Technology Pvt Ltd ("the Merchant," "we," or "us") and facilitated through the Khela.co.in platform and related applications ("the Platform Services").
This policy is supplemental to and must be read in conjunction with the Cancellation Policy of Vishwakarman Technology Pvt Ltd. All refunds are initiated only after a cancellation is approved according to the terms of the Cancellation Policy.
1. Scope and Eligibility for Refund
A. General Eligibility
A refund is only issued if the service cancellation is approved according to the terms specified in the Vishwakarman Technology Cancellation Policy (e.g., adequate notice given, service failure attributable to the Merchant, etc.).
B. Ineligible Fees
The following items are generally non-refundable:
- Non-Refundable Deposits/Retainers: Any initial payment designated as a non-refundable deposit as per the service contract or cancellation policy.
- Platform/Transaction Fees: Fees charged directly by Khela.co.in or third-party payment processors are non-refundable unless explicitly stated otherwise by Khela.co.in's own terms.
- Services Already Rendered: Costs associated with work, hours, or milestones completed before the effective date of cancellation.
2. Calculation of Refund Amount
The eligible refund amount is determined by the specific service type and the stage of cancellation, as detailed in the Cancellation Policy:
A. Project-Based Services (e.g., Software Development)
The refund amount will be the Total Payment Received minus (Non-Refundable Deposit + Value of Completed Work/Milestones + Applicable Fees).
B. Scheduled Services (e.g., Training/Consultations)
The refund amount will be a percentage of the prepaid service fee, based on the notice period provided before the scheduled start time (e.g., 75% refund for cancellation 5 days prior, 0% refund for cancellation within 24 hours).
C. Subscription/Retainer Services (e.g., Monthly Support)
Refunds are not generally provided for the unused portion of a current billing cycle. The service terminates at the end of the paid cycle. Refunds may be considered only for future billing cycles that were pre-paid in advance.
3. Refund Process and Timeline
A. Initiation
Once a cancellation request is received and approved by Vishwakarman Technology:
- The refund amount will be calculated based on the terms in Section 2.
- The Merchant will notify the Client of the final approved refund amount.
- The Merchant will initiate the refund request through the Khela.co.in platform's payment processing system.
B. Processing Time
The total time for a refund to be credited back to the Client's account can take between [R] to [S] business days. This duration includes:
- Merchant Processing: [R] business days for Vishwakarman Technology to verify and submit the request to the Platform.
- Platform/Bank Processing: Additional time required by the Khela.co.in platform and the Client's bank or payment provider to process the transaction.
C. Method of Refund
All refunds will be credited back to the original method of payment used for the purchase (e.g., credit card, debit card, or bank account). We cannot issue refunds to a different payment method, card, or individual.
4. Exceptions and Disputes
A. Technical Failure
If a refund is delayed beyond the stated timeline due to technical issues within the Khela.co.in platform or the banking system, we will keep the Client informed of the status.
B. Disputes
If a Client disputes the calculated refund amount, they must submit a formal dispute in writing via email within [D] days of receiving the refund calculation notice. We will review all supporting documentation and communicate a final decision within [W] business days.