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What is Khela.co.in?
Khela.co.in is a Software-as-a-Service (SaaS) platform that acts as an online intermediary. We provide tools and a marketplace for independent merchants and service providers to offer, book, and manage their sports facilities and fitness services with customers.Does Khela.co.in provide the services listed on the platform?
No. Khela.co.in is an intermediary platform only. The actual services, whether they be sports facility, personalised coaching, fitness training, are provided directly by the independent Merchants (vendors) who list their offerings on our platform. Khela is not responsible for service quality or fulfillment.How do I book a service through Khela.co.in?
You can browse the services offered by our registered Merchants on the Khela.co.in website or mobile application. Once you select a service, you follow the on-screen prompts to schedule, customize, and pay for the booking directly through the platform's secure checkout.How are payments handled on Khela.co.in?
All payments are processed securely through our platform using Secure Online Payment Providers. We do not store your full credit card details. When you pay for a service, the funds are held securely until the Merchant is ready to receive them for service delivery.What is the policy for cancellation and refunds?
Cancellation and refund eligibility are determined by the specific Merchant's Cancellation Policy. Every Merchant, including Vishwakarman Technology, posts their own policy on their service page. You must review and adhere to the individual Merchant's policy regarding deadlines and eligible refund amounts.I have an issue with a service I booked. Who should I contact?
For issues related to the quality, scheduling, or delivery of the service itself, you must contact the Merchant (service provider) directly using the contact information provided on their Khela.co.in profile. For issues related to the Khela website, payments, or your account on the platform, please contact Khela.co.in support.Is my data secure on Khela.co.in?
Yes. We prioritize security. Khela.co.in uses industry-standard security measures and secure payment processors to protect your personal and transaction data. Please refer to our main Terms and Conditions and Privacy Policy for full details on data handling.Can I leave reviews for the services I purchase?
Yes. After a service is completed, the platform encourages you to leave feedback and ratings for the Merchant. This helps other users make informed decisions and helps us maintain a high standard of service quality among our vendors.